Privacy Policy
At Polari Psychotherapy PLLC, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website. By using our site, you agree to the practices described in this policy.
What Is Personal Information?
Personal information includes any data that can identify you as an individual, such as your name, mailing address, email address, phone number, geographic location, purchase history, gender, credit card information, and your browsing activity on our site.
Information We Collect
We collect information when you register for an account or service, place an order or make a payment, enter a contest or sweepstakes, respond to a survey or email communication, or participate in other features on our site.
When you register or place an order, we may request your name, email address, mailing address, phone number, and payment information. You may also browse our site without providing personal information.
Categories of Personal Data We Process
Communication Data — Any messages you send us via our contact form, email, text, or social media are processed so we can respond, maintain records, and establish or defend legal claims. Our lawful basis is our legitimate interest in documenting and replying to communications.
Customer Data — Information related to purchases — including your name, billing and delivery addresses, email, phone number, and payment details — is used to fulfill your orders and maintain transaction records. Our lawful basis is performance of a contract.
User Data — Data about how you use our website and any content you post is processed to maintain and secure our site, keep backups, and administer our online services. Our lawful basis is our legitimate interest in operating our website and business.
Technical Data — Data such as your IP address, browser type, login data, page views, and time zone settings is collected via our analytics system. We use this to analyze site usage, improve performance, and deliver relevant content. Our lawful basis is our legitimate interest in administering and growing our business.
Marketing Data — Data about your marketing preferences and communication choices is used to deliver promotions, relevant content, and advertisements. Our lawful basis is our legitimate interest in understanding and growing our client base, or your consent where required.
Sensitive Data
We do not collect sensitive personal data. This includes information relating to race or ethnicity, religious or philosophical beliefs, sexual orientation, sex life, political opinions, trade union membership, health data, or genetic or biometric data.
Marketing Communications
We may send you marketing communications if you have made a purchase, requested information about our services, or consented to receive them — and have not since opted out.
You can opt out at any time by clicking the unsubscribe link at the bottom of any marketing email, or by emailing us at admin@polaripsychotherapy.com. Opting out of marketing does not affect communications related to transactions or services already in progress.
Disclosure of Your Personal Data
We may share your personal data with service providers who assist with IT and system administration, professional advisers including lawyers and insurers, government bodies that require us to report certain activities, and third-party technology platforms that support the operation and growth of our practice.
All third parties are required to protect your data and process it only for the specific purposes we authorize, in accordance with applicable law.
How We Use Your Information
We use the information we collect to personalize your experience and deliver relevant content, respond to customer service inquiries, process transactions securely, administer surveys or promotions, and send educational and marketing emails to those who have opted in.
Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. Access is limited to employees and partners with a legitimate business need, and all sensitive information is transmitted using SSL encryption. In the event of a data breach, we will notify you and relevant authorities as required by law.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting obligations. Basic customer records are typically kept for seven years after your last interaction with us. Data may be anonymized for research purposes and retained indefinitely in that form.
Cookies
Our website uses cookies — small data files stored on your device — to understand your preferences and improve your experience. To manage cookies, go to your browser settings and select "Block third-party cookies and site data" or deselect "Accept cookies."
Third-Party Links
Our website may contain links to third-party sites. These operate under their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any external site you visit.
Your Rights and Choices
You have the right to request a copy of the personal data we hold about you, correct or update any inaccurate information, request deletion of your data, withdraw consent or opt out of marketing at any time, and raise concerns about how your data is used. To exercise any of these rights, contact us at admin@polaripsychotherapy.com.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page and apply only to information collected after the update date. We encourage you to review this policy from time to time.
Scope of This Policy
This Privacy Policy applies only to information collected through our website. It does not cover information gathered in person, during therapy or coaching sessions, or through social media platforms.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at admin@polaripsychotherapy.com.